CRM (Customer Relationship Management - Customer Relationship Management) is a strategic approach to business process designed to optimize your time and improve the profitability of the company, which consists of managing the entire lifecycle of a client-company.

HasNET CRM automates the sales process in a simple manner, will build an excellent relationship with the customer, to share work and results in an overall improvement in the results of its activities by examining the needs and behaviors of customers and will make you feel ahead of the competition.

 

Advantages and possibilities of the CRM system:

Sales process management

• management of clients and contact persons at the customer (data collection and analysis of clients);
• managing the sales process;
• relationship with the customer;
• analyzing the progress of sales;
• easier training of new traders to work;

The automatic marketing

• management of ad campaign
• The system will ask for your acceptance and entry into the CRM customer data concerned.

Customer Service

• management of submissions from customers
• improvement of product quality due to be notified of the customer
• analysis of the effectiveness of technical assistance

Group collaboration

• the e-mails, tasks, phone calls, memos and meetings,
• shared calendar and email, integration with Microsoft Outlook, Mozilla Thunderbird,
• Communication with external sources of information.

Information Service

• manage your favorite information channels (RSS wp.pl, onet.pl, interia.pl, etc.)

Reporting

• generate reports and graphs based on data from the system,
• updated real-time reports,
• personalized desktop - the ability to display only the most relevant information

Administration

• Ability to change the appearance of profile according to your preferences
• Adapting CRM to the business profile of a client using a simple tool to Sugar Studio.
• The ability to access the system offline and via mobile devices

Portal

• ability to integrate external services and Web applications to access similar information for all